Shipping & Returns
SHIPPING & DELIVERY
We endeavour to send your parcel within one business day of receiving your order.
All Little Wise One orders are hand-picked and packed in Northern NSW, Australia. As our location is classified as regional, we cannot offer overnight delivery, however express services are available for all online orders.
Standard (AUS POST): $10
Express (AUS POST): $15 or FREE for orders over $100
Express delivery is between 1-3 business days within metropolitan NSW, or 2-5 business days elsewhere within Australia.
Delivery is between 8 - 20 business days. Please keep in mind, due to possible customs processing delays, your order may arrive outside of the estimated time frame.
Do I need to pay customs fees, import duties and taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier.
Duties/taxes on goods vary widely depending on the product value and the country your order is being delivered to. Auguste will include a commercial invoice declaring the full dollar value paid on international shipments.
If you refuse a shipment from Little Wise One, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.
Little Wise One gladly accepts change of mind returns for refund within 30 days. Contact our incredible customer care team for support at firstname.lastname@example.org.