FAQs
How can I use the cards with my children?
For a step by step guide on using the cards, please click here.
I'm a teacher. How can I use these cards with my students?
For educational resources and classroom activities, please click here.
How can I stock these incredible cards in my physical or online store?
Please contact our team at hello@littlewiseone.com.au.
Can I change or cancel my order?
As much as we would love to help, we are unable to change or cancel an order once it has processed through checkout. Meaning no further changes can be made to your order once processed.
Shipping & Delivery
We endeavour to send your parcel within one business day of receiving your order.
All Little Wise One orders are hand-picked and packed in Northern NSW, Australia. As our location is classified as regional, we cannot offer overnight delivery, however express services are available for all online orders.
Within Australia:
Standard (AUST POST): $10
Express (AUST POST): $14 or FREE for orders over $90
Delivery is between 1-3 business days within metropolitan NSW, or 2-5 business days elsewhere within Australia.
Outside Australia:
International Express (DHL): $25
Delivery is between 3-7 business days. Please keep in mind, due to possible customs processing delays, your order may arrive outside of the estimated time frame.
Do I need to pay customs fees, import duties and taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier.
Duties/taxes on goods vary widely depending on the product value and the country your order is being delivered to. Little Wise One will include a commercial invoice declaring the full dollar value paid on international shipments.
If you refuse a shipment from Little Wise One, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.
For more information, please visit our Shipping & Returns page here.
I think my order is faulty
If you think you have a faulty item, please contact us as soon as possible with some images of the concern and quote your order number.
Contact our incredible customer care team for personalised support at hello@littlewiseone.com.au.
Do you offer refunds?
Little Wise One gladly accepts change of mind returns for refund within 30 days. Contact our incredible customer care team for support at hello@littlewiseone.com.au.
Where are you located?
Our head office is located in Northern NSW, Australia. For a full list of our stockists, please visit here.
For full terms and conditions, please visit here.